Staff Training - Customer service for all
Photo courtesy of VisitBritain /
For customer facing and reservations staff in hotels and travel, transport and leisure businesses
This half day session looks at:
- The principles of excellent customer service in today’s rapidly changing marketplace
- Dealing with today’s increasingly heterogeneous travel segments: the needs and wants of groups, families, the elderly, the disabled and singles
- See the person and not the disability - starting to think outside of your comfort zone
- Examples of good practice using video and interactive sessions
- A fun quiz to finish.
This session provides a broad introduction to front line staff on providing excellent customer service. It looks in particular at the needs and wants of different groups and illustrates how the same principles can apply to all customers.
From the front line
'When we take over a hotel, we implement our accessibility programme within three months and, after just one year, we tend to notice more bookings from private guests and from companies and organisations. This gives us a clear competitive advantage as well as showing our commitment to social responsibility.' Magnus Berglund, Disability Ambassador at Scandic.