Staff Training - Customer service for all

Guest with hearing impairment at hotel check-in
Photo courtesy of VisitBritain /
Pawel Libera

For customer facing and reservations staff in hotels and travel, transport and leisure businesses

This half day session looks at:

This session provides a broad introduction to front line staff on providing excellent customer service. It looks in particular at the needs and wants of different groups and illustrates how the same principles can apply to all customers.

From the front line
'When we take over a hotel, we implement our accessibility programme within three months and, after just one year, we tend to notice more bookings from private guests and from companies and organisations. This gives us a clear competitive advantage as well as showing our commitment to social responsibility.' Magnus Berglund, Disability Ambassador at Scandic.