Access Statements

female weelchair user by swimming pool
Photo courtesy of VisitBritain /
Pawel Libera

For businesses, attractions, events

Access statements are simply a description of your business and its services, written with the needs of the elderly and those with disabilities in mind.

A good access statement is written in an unambiguous manner. It allows your visitors/users to make informed decisions, rather than you deciding on their behalf whether you are ‘accessible’ or not.

You have two options:

1. Statement Checking

Send us your access statement and we will check it for you. We will send you a short report outlining our recommendations for alterations or additions. We will also advise where you can then publicise your statement to best reach your target market. We will also follow up with advice by phone.

We charge £65, payable upfront, for this service.

2. Statement Writing

We will work with you to write, publish and promote your access statement. We can do this in one of two ways:

We charge upward of £200 (plus expenses) for this service, depending on how much you require us to do and whether a visit to the site is necessary.

So, do access statements work?

Travellers love them. In a study of visitors to London (‘Is London Ready to Welcome Disabled Visitors?’ London Development Agency, 2010), 76% of disabled travellers said that access statements positively influence their decision to visit.

Transparency and trustworthiness are often seen to go hand in hand so a clearly presented, accurate and attractive access statement could do wonders for your business.

Publishers and travel guides love them. Disability travel guides will often link through to your online access statements directly.

Take a look at an access guide that we advised on recently, for the British Beer and Pub Association:  ‘An open welcome - Why being accessible is good for your pub’ .

From the front line

'Now I can see how Access Statements can work for an event like a festival. I’m going to write one and publish it online.' Alison Sully from Bath Festivals, after a workshop in 2010.