Clients

The team has worked with government forums, trade associations, consumer affairs panels, charities, hotels, B&Bs, attractions, national and regional tourist offices, town centre managers and destinations.

We have delivered disability policy advice, audits, compliance advice, access statements, business planning, building legislation advice, benchmarking, training and workshops.
 

Most recent projects

VisitEngland 
Speak Up! is an online guide written by Access New Business to help SMEs improve their marketing to disabled travellers and tourists, first published May 2013, updated April 2017.
- We researched and wrote VisitEngland's Destinations for All a new guide to help destinations improve their accessibility. This EU-funded guide includes case studies, quick marketing wins and strategies for working with stakeholders. July 2016.

Leicestershire, Staffordshire, Newcastle and Gateshead, Brighton and Bath. Destination audit work.

Edinburgh Airport, Dreamland Margate and other attractions. Facility assessments and audit reports. 

VisitEngland. Appointed (November 2014) to help deliver the second stage of the EU-funded Access for All programme. We worked with 56 businesses across 7 destinations to audit their facilities and websites, update access statements, organise Mystery Shopping and monitor thier training programmes in advance of their inclusion in a VisitEngland autumn 2015 short breaks marketing campaign.

Visit Scotland. Advising the tourist board as part of its iniatitive ‘Accessible Tourism – Unlocking the Potential’, which aims to ensure that Scotland is accessible to all. (2014 ongoing)

European Commission. Access New Business was part of an international consortium mapping the staff skills and training needed to improve accessibility and safety in European tourism services (2012 - 2014).   

Wealden District Council. Full destination audit (2012)

VisitEngland. Winning More Visitors, the new guide to help destination managers improve the accessibility of their websites (2012)

British Beer and Pub Association. Advisors to BBPA on 'An Open Welcome - why being accessible is good for business' (2012)

VisitEngland – we developed VisitEngland's online Access Statement tool, now used by businesses throughout the UK, and update/amend it as required.

European Network for Accessible Tourism (ENAT) – workshops and online training (ongoing).

London Development Agency - we co-authored, with LiveTourism, 'Is London Ready to Welcome Disabled Visitors?', the London-wide strategy on preparing the capital to welcome disabled travellers in 2012.

Southern Trains – we audited stations across the entire network (2011 -2012)

Visit London – workshops on accessibility for London SMEs and toolkit ‘HOW TO….Help businesses profit through access’ for London’s local authorities on helping their businesses become more accessible.

The Green Tourism Business Scheme – providing policy advice and developing proposals for including accessibility criteria in this national green auditing scheme (2012)

Other clients include Royal Society for the Protection of Birds, Keep Britain Tidy and OneNorthEast.

Visit England logo Visit London logo Southern logo RSPB logo Keep Britain Tidy logo Green Tourism logo