We are a group of experienced access tourism and travel professionals based in the UK and Europe.
Chris Veitch is a specialist in customer service, accessible tourism and social inclusion.
He played a key role in the development of the English Tourism Council’s National Accessible Scheme and VisitEngland's new Accessibility Guides standards. He was UK project manager for the pan-Europe EU funded Ossate Project ‘Europe for All’ to provide digital information on accessible tourist accommodation and attractions across Europe. In addition to his consultancy work Chris is a Trustee of Tourism for All, advises the European Network for Accessible Tourism (ENAT) and speaks across the world on accessible tourism. He was recently appointed a Special Advisor in Accessibility (Tourism) by the Department of Work and Pensions.
Chris has co-authored chapters in ‘ Best Practice in Accessible Tourism - Inclusion, Disability, Ageing Population and Tourism (edited by Dimitrios Buhalis, Simon Darcy and Ivor Ambrose, Channel View Publications, 2012) and Accessible Tourism Concepts and Issues (edited by Dimitrios Buhalis and Simon Darcy, Channel View Publications, 2010).
Prior to working in tourism Chris worked in the Civil Service for 22 years with specialism in team building, change management and budgetary control.
Robyn Griffith-Jones is a specialist in marketing, tourism management and accessible tourism policy and a Senior Lecturer in Tourism and Hospitality at London South Bank University.
As a specialist in inclusive marketing she has authored VisitEngland's guides on marketing for destinations and for businesses and project managed its recent Access for All national campaign. She co-authored (as an associate of LiveTourism) the London-wide review of the city’s accessibility in the run up to the London 2012 Olympic and Paralympic Games.
Robyn is past Director of the English Tourist Board and held senior public affairs and marketing positions with British Airways, the Victoria and Albert Museum and Cunard Line. She is a past editor of Tourism Management journal and a Fellow of the Tourism Society.
Brian Seaman is probably the foremost practitioner in tourism access auditing in the UK and a specialist in business planning, building regulations and compliance. For 20 years he was the full-time access advisor for Tourism for All UK, reviewing access for disabled and older people across all sectors of the tourism industry. Most recently he has designed and implemented Destination Access Audits for towns and cities across England.
Brian’s advisory work has taken him across the UK and to Europe and the USA. Clients include Guoman and Thistle Hotels, MS Society, Livability, Vitalise, Historic Houses Association, VisitEngland and the Continuum Group of attractions plus many destinations. He has also been a judge on the M&IT Awards, the Catey Awards and VisitEngland Awards for accessibility.
Brian has also been instrumental in developing many groundbreaking access standards such as PAS88 and the National Accessible Scheme. He has also written Good Practice guides for England’s tourist information centre network, the National Caravan Council, and was instrumental in the development of the ‘Welcome All’ training programme.
Brian Seaman sits on the Network Rail Built Environment Accessibility Panel and the Civil Aviation Authority (CAA) panel reviewing access provision at airports.
We work with Associates as listed below depending on the projects and the needs of the client.
Keith Richards is a barrister, and specialist in arbitration, consumer affairs and accessible transport policy.
Martyn Sibley. Martyn is a blogger, entrepreneur and disability advocate.
Ivor Ambrose is a specialist in evaluation and project management in accessible building design, assistive technologies and tourism and co-founder of the European Network of Accessible Tourism.
Katerina Papamichail is an architect specialising in Universal Design and accessibility of the built environment.
Philip Biggs is and audiologist and advisor on inclusion for those with hearing loss.
Chris Cammiss is an auditor and long term contributor to the Rough Guide to Accessible Britain.
Maria Zedda is a policy advisor and trainer with particular specialism in hearing loss.
Gill Wykes is a web designer who believes that accessible websites can also be attractive websites.
Meridian AV is a video and event production company with expertise in videos in accessibility.